Designed to ensure that our valued customers receive the utmost care and attention throughout their interaction with us. We are committed to providing exceptional assistance, addressing concerns, and resolving issues in a prompt and efficient manner.
At the core of our Customer Support Policy is our dedication to transparency and open communication. We strive to be responsive, respectful, and empathetic to the needs and queries of our customers.
Our team is trained to actively listen, understand, and identify the root causes of any problems, in order to offer appropriate solutions. We recognize the importance of resolving customer issues in a timely manner.
Therefore, we pledge to acknowledge and respond to customer inquiries within a reasonable timeframe. We commit to keeping customers informed about the progress of their requests, ensuring they are aware of any necessary steps or anticipated resolution timeframes.
Our Privacy and Data Protection Policy also plays a vital role in our Customer Support Policy. We are fully committed to maintaining the utmost confidentiality and security when handling any personal or sensitive information that our customers provide to us.
Furthermore, we believe in continuous improvement. Feedback from our customers is highly valued, as it enables us to enhance our customer support services and better meet their needs.
We encourage our customers to provide feedback and suggestions, which we carefully consider in order to make necessary improvements. In summary, our Customer Support Policy aims to provide exceptional assistance to our customers, while maintaining open communication, respecting privacy, and continually improving our services.
We are dedicated to ensuring customer satisfaction and resolving any issues that may arise throughout their journey with us, living up to our commitment of being a reliable partner. You can always contact us through email at: info@legacy-capital-enterprises-llp.com and we try to reply withing 72 hours to your request.
For nessecary things it is also possible to call us at +316 37005296 between 10:00-17:00 every monday till friday.